ACSW Online FAQ

If participating in the 2022 ACSW Conference as an online attendee, please refer to the following for information to assist with your enjoyment and participation in the event.

Online Event

Please click the image below to download a helpful guide to assist with your participation in the 2022 ACSW Conference as an online attendee.

 

You will be provided with a unique log-in to access presentations and networking online, from the convenience of your office or home.

Many familiar aspects of ACSW will be carried forward for the online event, including opportunities to hear from reputable invited speakers, participate in the wonderful variety of specialist conferences ACSW is renowned for.

There will also be the opportunity for LIVE ‘question and answer’ with presenters (Q&A) throughout the conference.

We anticipate all conference presentations being available for on demand viewing following the conference for a period of 3 months.

No, there will be a fee to gain access to and participate in the online conference.

While some costs associated with a physical event are removed when a conference is held online, new costs are incurred for the resources and technology required to produce a streamlined and professional online event.

Registration

A personalised link will be sent to you via email 2 weeks prior to the event. Please check your junk folder if you do not receive the access email.

If you do not receive the email at least 5-days from the event, please contact mail@conferencedesign.com.au to have it re-sent to you.

Your level of access to ACSW Online will be determined by your registration type. Most registrations will include the following:

  • Access to all online conference sessions
  • Access to the online meeting hub to send messages and take video calls with other attendees
  • Access to recorded sessions post event
  • Access to iSee virtual reality poster sessions

Click here to view registration types and inclusions.

No. All payments need to be received to Conference Design before the online portal link will be sent to you. Full payment of your registration fee is due within 14 days of submitting your registration for the event.

Program

What is the Meeting Hub

During sessions, there is a Question & Answer (Q&A) function where you are able to ask presenters questions by typing in the text field.

At the end of each presentation, there will be time for Q&A with the presenter, if the presentation has not run over-time.

Questions posted during the session will be put to the presenter by the session chairperson.

Following the sessions, you will have the option to contact the presenter/s through the ‘Meeting Hub’ – which is like an online meeting room – with further questions.

The following program is preliminary in nature and will be updated as planning proceeds.

Program times are listed in AEDT. To convert to your local time zone, click here.

All presentations will be live streamed at the programmed time and we anticipate all conference presentations being available for on demand viewing following the conference for a period of 3 months.

Some presentations may be pre-recorded to ensure a quality online delivery however presenters will be on hand to participate in live Q&A.

Yes, ACSW Online will feature ePosters.

CORE is excited to be using the virtual platform iSee for poster presentations and poster sessions at the 2022 ACSW.

iSee is an immersive virtual environment in which participants stay active, move around, explore, interact, mingle and talk freely with each other in a purpose made space that drives interaction.

https://iseevc.com.au/pages/what-is-isee

Dedicated poster sessions will be held in iSee on Monday 14, Tuesday 15 and Wednesday 16 February between 15:30 – 16:30 AEDT each day.

Each day will include presentations from 8 – 10 poster presenters. Poster presentations will be divided up into 3 halls so delegates can move around freely, talk with presenters and mingle with other delegates.

The date and time for poster presentations is included in the main ACSW program here: https://acsw.core.edu.au/2022-program.

Note whilst presentations will be delivered at specific times, delegates can access iSee to view posters at their leisure throughout the event and for 3 months following.

The Meeting Hub is a feature of the online system which allows you to engage in real-time discussions with other attendees and exchange contact details.

Users can communicate via direct message, live chat, video call, arrange set meetings, and export the contacts they have gathered, at any point throughout the event.

When using Meeting Hub delegates search for attendees, request meetings, and once accepted, engage in video conversations.

Software

If you will be participating in the conference from within your workplace, you will need to ensure that your workplace firewall does not block access to the streaming platforms of the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.

Below is a list of all the streaming platforms that will be used during the online conference. Your IT department will need to allow these programs to enable you to access the online events.

*These are not weblinks and cannot be tested through pasting them into an internet browser

  • AirCast
    • livefeed.aircastcdn.com
    • studio.aircastcdn.com
    • hls.aircastcdn.com
    • live.aircastcdn.com
  • Vimeo
    • player.vimeo.com/log
    • player.vimeo.com/crossdomain.xml
    • av.vimeo.com/crossdomain.xml
    • vimeocdn.com/p/2.1.18/js/player.js
    • vimeocdn.com
    • vimeocdn.com/p/2.1.18/css/player.css
    • player.vimeo.com/play_redirect
    • player.vimeo.com/video/<VIDEO_ID>
  •  Twilio
    • The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any *.twilio.com subdomain
  • Vonage
    • https://prov.vonage.com
    • https://ztp.polycom.com
    • https://provisioning.e-connecting.net

Please note: If you are accessing the platform using Google Chrome, then you should experience no issues gaining access to the online conference portal from within your workplace. If the above sites are not whitelisted, then your organisation may block access to the streamed presentations and conference sessions and you will not be able to watch any of the sessions.

If you have any concerns about accessing the online conference portal, please email mail@conferencedesign.com.au

You will not need to download specific software to participate in the event.

We’ll send you a web-link prior to the commencement of the event which gives you access to our online conference system called OnAIR, which is where you’ll watch and participate in the conference.

OnAIR:

  • Works most effectively when using the Google Chrome internet browser.
  • Integrates with Zoom which is fully embedded in a personal and secured environment.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

It is recommended for optimal use of the platform to access the OnAIR portal on a desktop computer or laptop and in Google Chrome.

Click the below image to install Chrome.

You will not need to download specific software to participate in the event. You will be provided with a web-link prior to the commencement of the event to our online conference system called OnAIR.

OnAIR:

  • Works most effectively when using the Google Chrome internet browser.
  • Works most effectively on PC, laptop and notebook.
  • Integrates with Zoom which is fully embedded in a personal and secured environment.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

Presenting at ACSW Online

Speakers will be sent information on the lead up to the event about the specifics of their presentation.  The detail of this will be determined by the presentation type, whether the session is pre-recorded or live-streamed, and several other factors.

Please contact the Conference Design team at mail@conferencedesign.com.au with any questions.

If you have submitted a paper and wish to withdraw your submission, please contact mail@conferencedesign.com.au immediately.

For further information and some presenter tips and tricks CLICK HERE

Technical Support

The OnAir platform works best on Chrome. It is recommended for optimal use of the platform to access the OnAIR portal on a PC and in Google Chrome.

Click the below image to install Chrome.

This will refresh the portal data and can fix many issues such as:

  • Profile picture not updating
  • Sessions not working or showing an incorrect video
  • Changes made to the timeline that aren’t displaying for the attendee
  • Audio/video issues.

This is generally one of the first steps you should follow if you are experiencing technical difficulties.

Click the below image to enlarge.

Open the page inspector in your browser.

This can be done by:

  • Right-clicking on the page and selecting inspect
  • Pressing F12
  • Pressing Ctrl + Shift + I

A window will open in your browser.

Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.

Click the below image to enlarge.

To check these settings have been allowed:

  • Right-click on the padlock icon in the URL bar.
  • Make sure the Microphone and Camera are both set to allow.
  • Changing these will block your browser from using these devices.
  • Clicking on Site Permissions bring you to the full Site Permissions page for the Chrome browser.

Click the below images to enlarge.

Click on the lock icon in the URL bar and then click cookies.

Then in the blocked section allow cookies relating to the OnAIR portal to allow the session to run.

Click the below images to enlarge.

To check this:

  • Right click on the speaker icon (lower right corner).
  • Select open volume mixer.

If there is a dropdown arrow on the device option, it means their computer is using multiple audio devices and the sound might be going through a different device.

 

 

 

 

To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.

Select any device not in use and disable them. Then, close the portal and then re-open it.

Click images to enlarge.

Click images to enlarge.

To check what extensions are currently running in Google Chrome:

  • Select the icon in the top right that looks like three vertical dots.
  • Select More Tools.
  • Select Extensions.

 

 

 

 

 

 

 

In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.

 

 

 

 

For your best online experience, we recommend ensuring you have a stable internet connection with a speed of 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.

What if I have a question that was not answered here?

Please contact mail@conferencedesign.com.au and one of our team members will be happy to assist you.